pettago

Payment Policy

At Pettago, your shopping experience is our top priority. To ensure secure and convenient transactions, we accept a wide range of trusted payment methods for all purchases made on our website.

 Accepted Payment Methods

We currently accept the following payment options:

• Credit & Debit Cards: Visa, MasterCard, American Express, Discover.

• Digital Wallets: PayPal, Shop Pay, Google Pay.

 Secure Transactions

Your payment information is protected using industry-standard encryption. Pettago does not store your credit card details, and we do not share your financial information with any third parties.

• SSL Encryption: We use Secure Sockets Layer (SSL) technology to encrypt your personal and payment information during transmission.

• PCI Compliance: Our payment processing systems are PCI DSS compliant, ensuring that your credit card data is handled with the highest level of security.

• No Stored Data: Pettago does not store your full credit card numbers or CVV codes on our servers.

 Currency

All orders are processed in United States Dollars (USD). While we currently ship only within the United States, please note that if you use a non-US bank account, your financial institution may apply conversion fees. These charges are determined solely by your bank.

 Order Confirmation

After your payment is successfully completed, you will receive an order confirmation email containing:

• Your unique Order Number.

• A complete Payment Summary.

• Estimated delivery information. If you do not receive an email within an hour of purchase, please check your spam or junk folder before contacting support.

 Failed or Declined Payments

If your payment is declined, please verify the following:

1. Your billing address matches the address on file with your bank.

2. You have sufficient funds for the transaction.

3. Your card has not expired. If you still experience issues, please contact your bank or try an alternative payment method.

Refunds & Taxes

• Refunds: All refunds are issued back to the original payment method in accordance with our Refund and Return Policy.

• Taxes: Applicable sales taxes are calculated based on your shipping destination and are clearly displayed at checkout. Customers are responsible for all taxes associated with their purchase.

Business Information:

Shop Name: Pettago 

Phone:  +1347-807-1738

Email: support@pettago.store

Live Chat: Available on our website

Address: 1900 Albemarle Rd, Apt 9A, Brooklyn, NY 11226, USA

Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (EST)

At Pettago, we want your shopping experience to be as smooth as our products. If you don't find the answer you're looking for below, please reach out to our support team at support@pettago.store .

 Shipping & Delivery

How much does shipping cost? Shipping is a flat rate of $3.99 for all orders within the United States. We believe in transparent pricing, so there are no hidden fees or additional handling charges at checkout.

What is your order cut-off time? Our cut-off time is 5:00 PM (EST), Monday through Friday. Orders placed before this time begin processing the same business day.

How long will it take to get my order?

• Handling Time: 1–3 business days.

• Transit Time: 3–4 business days.

• Total Estimated Delivery: 4–7 business days.

Do you ship internationally? Currently, we only ship within the United States. We do not offer international shipping at this time.

 Returns & Refunds

What is your return policy? We offer a 30-day return window from the date of delivery. Items must be new, unused, and in their original packaging to be eligible.

Are returns free? Yes! We provide a pre-paid shipping label for all eligible returns. There are no restocking fees ($0).

How do I start a return? Simply email us at support@pettago.store with your order number and the reason for the return. We will send you a pre-paid label.

When will I receive my refund? Once we receive and inspect your return, we process refunds to your original payment method within 7 business days.

Payments & Security

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover) and secure payment platforms (PayPal, Shop Pay, Google Pay) as shown at checkout.

Is my payment information secure? Absolutely. Our store is SSL-encrypted and compliant with PCI standards to ensure your billing data is 100% protected.

Will I be charged sales tax? Sales tax is calculated based on your shipping destination and will be clearly displayed during the checkout process.

 Products & Orders

How can I track my order? Once your order ships, we will email you a tracking number. Please allow 24 hours for the carrier's system to update the tracking information.

Can I cancel my order? You can cancel your order within 12 hours of placement, provided it has not yet been processed or shipped. Please email us immediately if you need to make a change.

What if my order arrives damaged? Please contact us at support@pettago.store within 48 hours of delivery with photos of the damage. We will prioritize a replacement or issue a full refund immediately.

 Contact Information

Shop Name: Pettago 

Phone:  +1347-807-1738

Email: support@pettago.store

Live Chat: Available on our website

Address: 1900 Albemarle Rd, Apt 9A, Brooklyn, NY 11226, USA

Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (EST)

At Pettago, we are committed to providing a transparent, reliable, and efficient shipping experience for our customers within the United States. This policy outlines our shipping procedures to ensure clarity and trust.

1. Shipping Cost & Fees

We believe in simple, transparent pricing.

• Shipping Rate: $3.99

• Hidden Charges: No hidden fees or additional handling charges at checkout.

• Currency: All prices are listed in United States Dollars (USD).

2. Delivery Schedule (Summary Table)

To help you understand when to expect your order, we follow this timeline:

Note: Orders placed after 5:00 PM EST, on weekends, or on U.S. public holidays will be processed the next business day.

3. Order Cancellation & Changes

We understand that plans can change.

• Cancellation Window: You may request a cancellation within 12 hours of placing your order.

• In-Process Orders: Once an order has entered the handling or shipping stage (usually after 12 hours), we cannot cancel it.

• Contact: To cancel, please email us immediately at support@pettago.store .

4. Shipping Carriers & Tracking

We partner with trusted carriers to ensure safe delivery:

• Carriers: USPS, FedEx, UPS.

• Tracking: Once shipped, you will receive a confirmation email with a tracking number. Please allow 24 hours for the carrier's system to update.

5. Shipping Regions & Address Accuracy

• Regions: We currently ship within the United States only. No international shipping is available.

• Address Accuracy: Customers are responsible for providing correct addresses. Pettago is not responsible for delivery issues due to incorrect information. Re-delivery costs for returned items are the responsibility of the customer.

6. Damaged or Lost Items

If your order arrives damaged or is lost in transit, please contact us at support@pettago.store within 48 hours of the expected delivery date. Please include your order number for faster assistance.

Business Information:

Shop Name: Pettago 

Phone: +1347-807-1738

Email: support@pettago.store

Live Chat: Available on our website

Address: 1900 Albemarle Rd, Apt 9A, Brooklyn, NY 11226, USA

Business Hours: Monday – Friday, 09:00 AM – 05:00 PM (EST)